Privacy Policy

At REFINED BY DARCEY WILLIAMS LTD, we take your privacy very seriously. This policy explains how we collect, use, store, and protect your personal information when you book a treatment or visit our website.

1. Third-Party Booking System

Our appointment bookings, consultations, scheduling, client data records, and medical consent questionnaires are handled and processed externally by our third-party partner, Faces Consent (Faces App). Any personal information or medical history you submit during booking is subject to Faces Consent's own privacy policy and security protocols.

2. Information We Collect via Contact Form

When you submit an inquiry through our contact form, we collect your name, email address, phone number, and the text of your message. We use this information solely to communicate with you, answer your inquiries, and provide support. We transmit these details securely via SMTP email.

3. Data Retention & Sharing

We do not sell, rent, share, or distribute your personal details to third parties. Information collected via our contact form is retained only as long as necessary to address your inquiry or maintain client communication.

4. Cookies & Web Tracking

We do not deploy web tracking or analytics cookies on normal site visitors.

5. Your Rights

You have the right to request access to the personal data we hold about you or request that we update or delete it. For inquiries, email [email protected].